I worked directly with a multidisciplinary team of anthropologists, UX researchers, UX designers, a developer and an IDB Project Coordinator, alongside specialists from the Peruvian Ministry of Culture.

The platform was hosted on Gob.pe and supported by Facilita.pe (the Government's official form creator), which created design constraints that stressed the need for powerful, curated content and copy throughout the service.

• Improve the citizen's reporting experience by reducing response time.
• Digitalise the whole process and help consolidate information for statistical reports for the Ministry of Culture.
• Create a digital platform where citizens who have suffered racial discrimination can report incidents and access timely resources.

• Information architecture.
• Voice & tone development — keeping content formal and direct while expressing care for those affected.
• Content strategy.
• Web and mobile copywriting.
• Review of UX design wireframes.
• Development of a step-by-step reporting guide and explanation of response times and limitations.
• Guidelines for translations into Quechua, Aimara and Awajún, working directly with native language translators.
• Statistics module: consolidated reporting data displayed publicly to raise awareness of discrimination.